Client Problem Description: Scott Owen Computing & Technology Consulting

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Email Summary

Section 1

Client & Contact

Organization / Client name

Primary contact name

Phone

Date

Reference / Ticket / PO (optional)

If multiple stakeholders exist, list them in “Context & Environment.”

Section 2

Goals & Desired Outcomes

Example: “Reduce incident(what type?) backlog and implement phishing-resistant MFA for admins.”

Section 3

Problem Statement

Summarize the issue in one or two paragraphs. Include who is affected, who is involved, and where it shows up.

Section 4

Context & Environment

Operating systems / Platforms

Applications / Services

Scope / Systems/ Persons involved

Constraints

Additional context

Section 5

Impact & Priority

Business impact

Priority

Reproducibility

Frequency / Onset

Service outage Security concern Privacy / compliance implication

Section 6

Steps to Reproduce (if applicable)

Section 7

Attempted Fixes & Observations

Attempted fixes

Observations / Logs / Error messages

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Section 8

Additional Notes

Optional: include success criteria for a quick win and a longer-term fix.

Section 10

Authorization

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